Fact!
The IRS delivered dramatically improved service this year
- Level of Service skyrocketed from 15% to 87%
- Average hold time decreased from 27 minutes to 4 minutes
- Launched 2 new digital tools
- Enabled a new direct-deposit refund option
- Opened 17 new Taxpayer Assistance Centers – served 107,000 more taxpayers than during the same period in 2022
- Cleared the backlog of unprocessed 2022 individual tax returns with no errors
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Source: US Department of Treasury, Steve Rattner
